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Good Plagiarism Checker, But...

I used the plagiarism checker service to inspect one of my final projects for my PG course. I can say that it definitely works and provides a very comprehensive similarity report, which includes all the parts (including the sources) that match another piece of already published work (e.g., books, scientific journals, academic websites...etc.). The database is definitely huge. The similarity report can also be downloaded, which is a big plus! However, I have two main criticisms. The first one is that compared to the report generated by the plagiarism checker of my institution (which I believe is also powered by Turnitin), it missed out on some bits of texts. Although these were referenced properly, this leads me to believe that it may actually miss out on some potentially plagiarised texts. My second criticism is that the report often highlights random bits of text. Although this can be partially solved by excluding small matches, it still bumps up your similarity score, making you believe that you have plagiarised even if you have not! The price is rather steep too, in my opinion. I think you could try to implement more incremental pricing. For example, the price is the same whether you use 7,500 or 50,000 words. However, I have personally heard great things about the proofreading and editing services so I may try them out in the future. Thanks for reading my feedback! EDIT: Thank you for the tips. I appreciate the full refund and the top notch customer service.